Privacy Policy

Your privacy and confidentiality are of the utmost importance.

Last updated: August 2026

1. Introduction

1Life Centre (“we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of all clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

We may collect the following types of information:

  • Contact information (name, email address, phone number)
  • Information you provide in booking or contact forms
  • Clinical information shared during counselling sessions (subject to professional standards)
  • Technical data such as IP address and browser type when you visit our website

3. How We Use Your Information

Your information is used to:

  • Respond to inquiries and schedule appointments
  • Provide counselling services
  • Send appointment reminders and related communications
  • Improve our website and services
  • Comply with legal and professional obligations

4. Confidentiality

As a Registered Clinical Counsellor, Dr. Farah Haq adheres to the ethical standards of the BC Association of Clinical Counsellors (BCACC) and relevant professional bodies. Information shared in therapy is confidential within the limits of the law and professional codes of ethics. Limits to confidentiality include situations involving risk of harm to self or others, child protection concerns, or court orders.

5. Data Storage & Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Clinical records are stored securely in accordance with professional guidelines.

6. Sharing of Information

We do not sell or rent your personal information. Information may be shared only with your consent, or when required by law or professional obligations.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to legal and professional requirements. Contact us at farah.haq@1lifecentre.com to make a request.

8. Cookies & Website

Our website may use essential cookies for functionality. We do not use tracking cookies for advertising purposes.

9. Contact

For questions about this Privacy Policy, please contact:

Dr. Farah Haq
1Life Centre
Email: farah.haq@1lifecentre.com

10. Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.